Privacy Policy

This Privacy Policy describes how DIVINE SYNCSERV PRIVATE LIMITED (CIN: U70200GJ2024PTC152909), operating the website https://divinesyncserv.in/ ("we", "us", or "our"), collects, uses, and protects your personal information.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Account Information: Username, password (stored securely encrypted), order history.
• Payment Information: Transaction IDs, payment status. We do NOT store card numbers or CVV. Payments are processed securely by Easebuzz Payment Gateway.
• Technical Data: IP address, browser type, device type, pages visited, time spent on site.
• Communication Data: Messages sent via contact form, WhatsApp or email.

2. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmations, shipping updates and invoices.
• To respond to customer service requests and queries.
• To improve our website and customer experience.
• To comply with legal obligations under Indian law.
• To prevent fraud and ensure secure transactions.

3. Payment Gateway & Third Parties

We use Easebuzz Payment Gateway for processing online payments. When you make a payment, you are redirected to Easebuzz's secure payment page. We do not receive or store your card/UPI credentials. Easebuzz processes payments in compliance with PCI-DSS standards. Please review Easebuzz's privacy policy separately.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Logistics partners for order delivery (name, address, phone only).
• Payment processors for transaction processing.
• Government authorities if required by law.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and maintain your session. You can disable cookies in your browser settings, but this may affect some site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmission is secured via HTTPS/SSL encryption.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law. You may request deletion of your account and data by contacting us.

8. Your Rights

Under applicable Indian law (including the IT Act 2000 and Personal Data Protection guidelines), you have the right to:

• Access and receive a copy of your personal data we hold.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent to communications.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us